Repair and Replacement Coverage
For schools that are in the BISCO service area all rental instruments include repair and replacement coverage in the monthly rental fee.
All adjustments and repairs will be made to keep the instrument in proper playing condition. (Work must be performed by our technicians.)
Any repairable damage to the instrument will be restored to perfect playing condition.
In case of loss by fire or theft, we will replace the instrument with one of equal value at no charge. Police report must accompany request for replacement.
$4.00 – Violin, Viola, Cello
This cost is included in your monthly payment, but does not apply towards the purchase price of the instrument.
COVERAGE DOES NOT INCLUDE
- Replacement of expendable accessories such as strings, rosin, shoulder rests, and rock stops.
- Removing of minor scratches that do not effect playing.
- Restoration of complete finishes.
- Damage done by unskilled persons attempting repair.
- Any malicious destruction or destruction beyond normal wear and tear.
All repair parts and replacement must be handled by Band Instrument Service Co. No reimbursement made for service procured from other sources.
Pickup and delivery provided only through schools called on weekly by Band Instrument Service Co. during the school year.
INSTRUMENTS DO NOT QUALIFY FOR SERVICE OR PROTECTION UNLESS PAYMENTS ARE CURRENT.
STRING INSTRUMENTS SIZE EXCHANGE
Orchestra instruments (unlike band instruments) are made in various graduated sizes. A student may start out on one size, and as they grow physically, they will need to switch to a larger instruments.
BISCO will allow up to 9 months of rental from a fractional size instrument to be transferred to a full size rent to own instrument. (Violin, Viola, Cello). We offer this exchange credit to encourage orchestra participants to play the proper instrument for their size and to facilitate eventual ownership of the full size “permanent” instrument the advancing student will need.